AI-agent customer email triage
An AI agent that reads, classifies and prioritises your customer emails, and prepares replies for your team to approve.
houle.ai's customer email triage is built on an AI agent that reads every incoming message, identifies its subject and urgency, classifies it and proposes a reply or an action. The agent is built on Azure AI Foundry and hosted on Azure in Switzerland, so that your correspondence stays within Switzerland. Replies to customers are prepared by the agent but approved by a member of staff before sending.
How it works
Reading emails
The agent analyses every incoming message, including attachments, to understand the request.
Classification and prioritisation
It assigns a category and a level of urgency, then routes the message to the right department or person.
Draft reply
The agent drafts a reply drawing on your knowledge base and your email templates.
Validation and sending
A member of staff reviews the draft, adjusts it if needed, then sends the approved reply.
What the solution does
Automatic classification
Categorisation of requests by topic, urgency and the department concerned.
Prepared replies
Email drafts generated from your internal knowledge base.
Prioritisation
Highlighting of urgent or sensitive messages for fast handling.
Swiss hosting
Agent built on Azure AI Foundry and hosted on Azure in Switzerland; your emails stay within Switzerland.
Why Swiss businesses adopt it
Faster replies
Requests are triaged and pre-drafted as soon as they arrive, reducing turnaround times.
Better-organised inbox
Every message is classified and prioritised, without manual sorting.
Controlled tone
Every reply is reviewed by a member of staff before sending, to preserve your tone and accuracy.
Frequently Asked Questions
Last updated: July 2026