AI agent for internal IT support
An AI agent that answers your staff's support requests and prepares tickets for your IT team.
houle.ai's IT support agent answers your staff's common questions, proposes solutions from your knowledge base and prepares tickets for complex cases. The agent is built on Azure AI Foundry and hosted on Azure in Switzerland, so that your data stays within Switzerland. Sensitive interventions are escalated to your IT team for validation.
How it works
Receiving the request
The staff member asks the agent their question, by chat or email.
Guided resolution
The agent proposes a solution from your knowledge base and your internal procedures.
Ticket creation
If the case goes beyond first level, the agent structures a complete ticket for the IT team.
Controlled escalation
Sensitive or risky requests are passed to a technician to handle.
What the solution does
First-level responses
Resolution of common requests from your internal documentation.
Structured tickets
Preparation of clear, complete tickets to speed up handling by IT.
Smart escalation
Routing of complex or sensitive cases to the right support level.
Swiss hosting
Agent built on Azure AI Foundry and hosted on Azure in Switzerland; your data stays within Switzerland.
Why Swiss businesses adopt it
Support available around the clock
Staff get an initial response without waiting for IT to be available.
IT team refocused
Simple requests are handled automatically, leaving complex cases to the technicians.
Controlled interventions
Sensitive actions remain approved by a technician before execution.
Frequently Asked Questions
Last updated: July 2026